Contact

Interall Group BV / Rackpack Europe
’s-Gravelandseveer 5 hs
1011 KM Amsterdam
Tel: +31 20-8938666
Email: info@rackpack.eu

Chamber of Commerce: 32047982

VAT Nr: NL007869009B01

Sales and delivery conditions are filed at the Chamber of Commerce in Amsterdam. At all deliveries the Dutch Law is applicable.

Pricing
All prices are in euros, including 21% Vat for deliveries.

Payments
Payments will be processed before delivery to Webshop orders.

Shipping Charges
Rackpack offers free shipping for all domestic and international purchases .

Carriers
We keep it simple and cheap. All orders are shipped using UPS standard delivery service (incl. track & trace), as a reliable and economical option that makes sure each and every one of our customers receives their order.

 

When?
In most cases, all orders confirmed before 14:00 EST are shipped same day Monday through Friday. Orders placed Friday after 14:00 EST through Sunday are usually shipped on Monday.

International Shipping
All international orders will be shipped by UPS std delivery . Item delivery is estimated within 7-14 working days of the order. International shipping outside EU may take longer due to international customs in any given region.

For additional questions about shipping, please contact us at info@rackpack.eu

Returns
Your Rackpack  Item comes with a guarantee for 2 years. In the event that your item is defective in anyway, not including wear from normal use, send it back to us and we will make sure to take care of you.

If the Rackpack is not what you expected it to be you can get a refund within two weeks after purchase. It is required that you first send the Rackpack back to us in the original packaging. If you do not have the original packaging we can’t accept the return.

In  case of a return or refund, shipping and/or handling charges on the original order are not refundable.

Rackpack is not responsible for return shipping costs. Units to be returned should be packed carefully in their original packaging.